Customer Service (Order Section)

Location: Defence Colony

Shift: Evening Shift

About us 

Established in 1962, Defence Bakery stands as a revered pillar of Delhi's culinary landscape, renowned for its rich heritage and steadfast dedication to quality. As one of the city's oldest bakery, Patisserie, and Confectionery establishments, we take pride in our simple yet authentic approach to business, which has propelled us to consistent growth over the years. In 2018, it successfully launched its sister brand “Alma Bakery and Cafe” with a deep-rooted commitment to delivering excellence in culinary delights to the discerning palates of Noida. We are deeply dedicated to fostering a sustainable community through our core values of innovation, a people-first approach, and excellent legacy products & services. For further details please visit us at www.defencebakery.in and www.almafoods.in for more details.

Position Overview:

We are seeking a dedicated and efficient individual to manage the order desk at our bakery. The ideal candidate will be responsible for handling customer orders placed in person or over the phone, ensuring seamless coordination between customers and the production team.

Key Responsibilities

• Assist walk-in customers with placing bakery orders and offering product recommendations and information.
• Take phone orders, accurately recording all details, including product type, quantity, and pickup or delivery times.
• Address customer inquiries about product availability, pricing, and special requests.
• Accurately input customer orders into the Point of Sale (POS) system.
• Communicate customer orders and any specific requests to the production team.
• Ensure orders are prepared and packaged on time for customer pickup or delivery.
• Double-check all orders for accuracy before handing them to customers.
• Assist with packaging items neatly and securely.
• Collect and relay customer feedback to improve services and offerings.

Skills and Qualifications:

• Education: High school diploma or equivalent.

Experience

• Prior experience in customer service or retail is a plus.
• Knowledge of bakery products is an advantage but not mandatory.

Skills

• Strong interpersonal and communication skills.
• Ability to handle multiple customers efficiently during busy hours.
• Detail-oriented and organized.